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Although this workshop is coming to a close, we hope that your
journey to improve your supervisory skills is just beginning. Please
take a moment to review and update your action plan. This will be a
key tool to guide your progress in the days, weeks, months, and
years to come. We wish you the best of luck on the rest of your
travels!
Peter Drucker: Quality in service or product is not what you put into it. It is what the client or
customer gets out of it.
Jeffrey Gitomer: Biggest question: Isn’t it really “customer helping” rather than customer
service? And wouldn’t you deliver better service if you thought of it that way?
William H. Davidow: The longer you wait, the harder it is to produce outstanding customer
service.
It is wise to keep in mind that neither
success nor failure is ever final.
Roger Babson