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Research has consistently demonstrated that when clear goals are associated with
learning, the learning occurs more easily and rapidly. With that in mind, let’s review
our goals for today.
By the end of this workshop, you should be able to:
State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers