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The purpose of the Pre-Assignment is to get you thinking about what you are
doing now to provide customer service and what you can do to improve your
performance in the future.
What contribution do you make to customer service?
What would you like to change so that you could provide better
customer service?
What are your customer service strengths?
What are your customer service weaknesses?
Please list three things that you would like to get out of this workshop.